HelpDesk Service

Remote support (phone, email or video conference) during office hours:

Monday to Thursday 09:00-17:30

Friday from 09:00-14:00.

Includes:

·   A first level of diagnosis on possible equipment misconfiguration failures: the equipment

It presents connectivity problems, does not scan properly, does not launch the application and everything related to a "software" configuration error.

·   The support service will resolve the previous paragraph

·   Includes the basic re-installation of the operating system. It will be attempted remotely and if this is not possible, the client must send the equipment to the official technical service of SATIRTEC S.L. at their own expense.

·   Advanced product configurations both at the operating system level and its own peripherals

·   In the case of a hardware incident: the equipment does not turn on, the scanning beam does not come out, there is a defect in the screen and/or battery, the incident will be managed by the client through the normal maintenance route, if hired, or by means of repair.

·   All those configurations that are in the user manual and the customer cannot perform for some reason

Grades:

The support is subject to the hiring of Helpdesk services and does not prevent them from being subject to a budget before their execution, depending on the incidents, tasks and/or doubts that arise.